Terms and Conditions.
Legal Mentions
This website is owned by Inner Design SRL, registered in the Register of Legal Entities under number 1006.051.732, with its registered office located at 2B Avenue Ernestine 1050 Ixelles.
The website www.inner-design.com is hosted by OVH, RCS Lille B 424 761 419, with the registered office located at 2 rue Kellermann 59053 Roubaix – France.
Copyrights
Under the Intellectual Property Code and more generally international treaties and agreements containing provisions relating to the protection of copyright, you are prohibited from reproducing for any use other than private, but also from selling, distributing, broadcasting, adapting, modifying, publishing, or communicating in whole or part, in any form, the data, visuals, presentation or organization of the site without prior written authorization from Inner Design SRL.
Inner Design © is a registered trademark.
Information Technology and Liberties
The user is informed that Inner Design SRL, in accordance with Article 4 of the Belgian law of December 8, 1992, relating to the protection of privacy with respect to the processing of personal data as the data controller, implements the processing of personal data with the main purposes being:
Management of access and operation of the service;
Management and monitoring of customer user relationships and prospects;
Commercial and marketing management of content;
Quality and satisfaction measurement;
Event and personalized commercial prospecting.
Collection and Use of Personal Data
Internet users are informed that the personal information collected may be subject to computerized processing, may be compiled in the form of a file, and that, in accordance with the law of December 8, 1992, relating to the protection of privacy with respect to the processing of personal data, you have a right of access, rectification, and opposition concerning your data.
To exercise these rights, please contact Inner Design, 2B Avenue Ernestine 1050 Ixelles, or by email at hello@inner-design.com. The user is informed that the information they provide via forms on the site is necessary to respond to their request and is intended for Inner Design to process it.
Inner Design does not transmit the personal information collected to third parties for commercial prospecting.
General Conditions of Sale
Article 1 - SCOPE
These contractual provisions are only applicable to Inner Design Products ordered, delivered, and invoiced to the end customer (hereinafter referred to as the "Client") as well as to related installation services.
Any order for Inner Design products implies the Client's unconditional acceptance and full and entire adherence to these general conditions of sale, which prevail over any other document of the Client, including any general purchasing conditions unless expressly and written derogatory agreement by Inner Design SRL (hereinafter "Inner Design").
These general conditions of sale are communicated to any Client who requests them in order to allow them to place an order with Inner Design.
Inner Design reserves the right to modify these general conditions. The new modified general conditions will apply to orders accepted by Inner Design after the date of modification. In this case, they will be communicated to the Client. They can be consulted on the Inner Design site under the tab named "Terms & Conditions". In case of contradiction between the English and French versions of these general conditions, the French version prevails.
Article 2 – ORDER
Each Client's order is preceded by a quote prepared by Inner Design indicating the options added and any requested installation services.
The validity period of the quote is indicated on it.
To confirm their order firmly and definitively, the Client must return the signed quote to Inner Design before the expiration of the validity period without any modification either by postal mail with the mention "good for agreement" or by return email expressing their consent when the quote was sent to them by email.
This order must be accompanied by the deposit if it is provided for in the quote.
Inner Design will then issue a deposit invoice, the perfect collection of the deposit conditioning the execution of its obligations by Inner Design.
Any modification to the contract will be made in writing signed by the parties. The Client's silence upon receipt of the writing is deemed acceptance on their part of any modification from the moment Inner Design implements the work resulting from any modification, and the Client does not oppose it.
Article 3 - DELIVERY
Unless special conditions apply, delivery will take place at the address indicated during the order within a period indicated in the quote or by email from the date of receipt of the order form by Inner Design or, where appropriate, from the issuance by Inner Design of the deposit invoice.
The delivery time is given as an indication and without guarantee. Exceeding this time limit cannot give rise to any retention or compensation.
The indicated time is also automatically suspended by any event beyond the control of Inner Design and resulting in delaying the delivery.
In case of delivery by a carrier requiring an appointment with the Client, Inner Design will contact the Client to agree on a delivery appointment.
Inner Design cannot be held responsible for delivery delays exclusively due to the unavailability of the Client after several appointment proposals by the carrier.
In any event, delivery within the time limit can only occur if the Client is up to date with all its obligations towards Inner Design.
Article 4 - RECEIPT OF PRODUCTS
The Client must verify at reception the conformity of the delivered products to the ordered products and the absence of apparent defects. An apparent defect is any defect that can be detected by the Client after a normal examination of the sold item.
In the event of a complaint concerning apparent defects or conformity, the Client must make their reservations on the delivery note and confirm them within three days of delivery by email to Inner Design (hello@inner-design.com) or to the carrier. Failing this, the products can no longer be returned or exchanged under Article 1642 of the Civil Code and are deemed accepted as is.
The products sold comply with the legislation in force and the rules of the art. In case of a manifest non-compliance with the quality criteria, the Client is invited to file a complaint with the company as indicated above.
However, it is expressly stipulated that the responsibility of Inner Design cannot be engaged due to a marginal nuance between the appearance of the product visualized on the Site and the product delivered to the Client, particularly concerning the shade of fabrics, the color of wood, technical elements, and various assemblies.
Article 5 - SERVICE PROVISIONS
The installation services provided for in the quote are carried out in a single session at the place designated therein and on the date agreed upon by mutual agreement between the client and Inner Design.
When ordering, the Client must provide Inner Design with all the information necessary for the execution of the Services provided for in the quote.
The Services subscribed to include a single trip. They do not include any additional travel or service.
The Services cannot be provided: if it is impossible to access the agreed place of the service; if the physical environment of the equipment does not conform to the manufacturer's and/or supplier's safety prescriptions; if the equipment has been subject to abnormal handling (voluntary or not) that has altered their integrity or affected their proper functioning; in case of an accidental event of force majeure or an exculpatory cause partially or totally limiting access to the equipment, notably if the equipment is inaccessible for any reason.
The Client undertakes to sign an intervention report at the completion of the Services, imperatively indicating any possible operating defects or any possible damages caused by Inner Design. Any malfunction and/or damage not reported by the said report or not reported by registered letter with acknowledgment of receipt to Inner Design within a period of 48 hours following the completion of the Services subject hereto are deemed not to have been caused by Inner Design. In the event that the Client does not sign the intervention report, the Services will be deemed to have been perfectly performed.
Article 6 – SUBCONTRACTING
Inner Design is free to subcontract to third parties part or all of its Services.
Article 7 - PAYMENT OF THE PRICE
If mentioned in the quote, the payment of a deposit will be required at the time of the order.
A balance invoice is established on the day of the delivery. The Client is required to claim it.
The balance invoice is payable to Inner Design by the Client within a period indicated in the quote. Anticipated payments do not receive a discount except by special agreement.
The non-payment of an invoice at its due date automatically triggers interest for late payment from the due date at the legal interest rate for commercial transactions. A fixed amount set at fifteen percent of the invoice amount is also due as damages and interests with a minimum of two hundred euros and a maximum of twelve thousand five hundred euros without prejudice to the right for Inner Design to claim damages and interests for the actual costs incurred following the non-respect of payment deadlines. If the invoice is addressed to a private consumer, the compensation amounts mentioned above will be limited to the amounts legally capped in accordance with the legal provisions in force as of 01.09.2023.
In the event of a regulatory modification of the flat-rate compensation amount, the new amount will be automatically substituted for the one mentioned in these general conditions of sale. These penalties run from the first day following the payment deadline until the actual payment of the invoice.
The non-payment of an invoice authorizes Inner Design to suspend all its services and to resume them only after full payment of the services due and to be due.
The Client can pay for the ordered products by bank transfer, the only means offered by Inner Design.
Article 8 - RESERVATION OF TITLE AND TRANSFER OF RISKS
Inner Design retains ownership of the goods produced until the effective payment of the full price by the Client. In case of default of payment on its due date, Inner Design may take back the goods, the sale will be resolved automatically if Inner Design so wishes, and the deposits already paid will remain definitively and irrevocably acquired in return for the enjoyment of the goods that the Client has benefited from.
These provisions do not prevent the transfer of risks of the sold products as soon as they are delivered. The Client undertakes, until the full payment of the price, under penalty of immediate claim of the products by the Seller, not to transform nor incorporate said products, nor to resell or pledge them.
Article 9 - CONTRACTUAL WARRANTY
The products of Inner Design benefit from a contractual warranty, the duration of which is specified on the invoice.
This warranty begins on the date of installation and requires that the product under warranty be installed within the geographical limits defined in the insurance contracts.
Under this warranty and subject to the exclusion cases mentioned, Inner Design ensures the replacement or repair of the part(s) recognized as defective. The warranty also includes the costs of labor and travel generated by the repair on-site or in the factory.
Inner Design intervenes after analyzing the technical file and within forty (40) working days following the acknowledgment of the request for intervention.
Inner Design undertakes to carry out repairs on-site, provided that the technical conditions allow it. If the failure requires a return to the factory or an additional intervention, this return to the factory or this additional intervention will take place within five (5) working days following the first intervention. This period may be extended by the manufacturing time of specific and/or custom-made components. The contractual warranty is limited to the repair of Inner Design products.
The contractual warranty is excluded in all the following cases:
Normal wear and tear of the products;
A use of the products not in accordance with the employment prescriptions and/or improper to their destination;
Deterioration due to shocks;
Modification of the products by a third party;
Dismantling of the products without going through an Inner Design service;
Negligence or deficiency in the storage, transport, or maintenance of the products;
An external cause and/or circumstances qualified as force majeure as defined in Article 15 of these.
The warranty is also excluded if the intervention requires exceptional means in case, notably, of inaccessibility to the product.
Article 10 - LIABILITY
The liability of Inner Design can only be engaged in case of proven fault or negligence and is limited to direct damages to the exclusion of any indirect damage of any kind.
Furthermore, the liability of Inner Design cannot be engaged in the following cases:
following a failure or deficiency of a product or service whose provision or delivery does not fall under its responsibility or that of its eventual subcontractors;
for facts and/or data that do not fall within the scope of the services and/or which are not an extension thereof;
in case of the use of the service for a purpose or in a context different from that in which it was involved, incorrect implementation of recommendations, or lack of consideration of Inner Design's reservations.
Inner Design does not respond neither for its insurers nor for indirect damages nor for the lack of profit or loss of chance or expected benefits nor for the financial consequences of actions possibly brought by third parties against the Client.
Inner Design has subscribed to RC operation and RC after delivery insurance and can communicate it to the Client who makes a written request for it.
Article 11 - RIGHT TO THE IMAGE
The placing of the order implies the Client's acceptance of the use of its references in the framework of the commercial communication of Inner Design.
Article 12 - PERSONAL DATA
The Client is informed that in the context of the management of operations related to the contractual relationship with its clients, personal data is processed by Inner Design as the data controller. In compliance with the rules applicable since May 25, 2018, under the General European Regulation on Data Protection, the concerned data is kept by Inner Design for the entire duration of the contractual relationship increased by the legal prescription durations.
The Client benefits, under the conditions provided by law, from a right of interrogation, access, rectification, a right to portability, to the limitation of processing, and opposition for legitimate reasons, as well as the right to define directives relating to the fate of their data after their death. They may exercise the rights they have by contacting the company Inner Design at the following email address: hello@inner-design.com.
Article 13 - NON-RENUNCIATION
The fact for one of the parties not to avail itself of the application of any clause of the general conditions cannot be interpreted as a waiver by this party of the rights that arise for it from said clause.
Article 14 - PARTIAL NULLITY
If one or more provisions of these general conditions are tainted with nullity or cannot be applied, this does not affect the validity and applicability of the other provisions of these general conditions. In this case, the invalid or unenforceable provision is deemed to be automatically replaced by a valid and enforceable provision which, to the extent possible, would have an equivalent effect.
Article 15 - THEORY OF UNPREDICTABILITY – CLAUSE OF CHANGE OF CIRCUMSTANCES
It is agreed the possibility for Inner Design to request the other party to renegotiate the contract or to terminate it in case of change of circumstances if, under Article 5.74 of the new Civil Code, the following conditions are met:
a change of circumstances makes the execution of the contract excessively onerous so that it cannot reasonably be demanded (examples: minimal evolution of the prices of raw materials by 25%, legal or regulatory modifications making the execution of a contract much more costly or difficult, a key supplier goes bankrupt or is unable to provide the agreed products due to an unexpected internal problem, etc.);
this change was unpredictable at the conclusion of the contract;
this change is not attributable in the sense of Article 5.225 to the debtor;
the debtor has not assumed this risk; and
the law or the contract does not exclude this possibility.
In such a case, Inner Design will send to the other party, with supporting documents, a request for amicable renegotiation of the contract.
If within two weeks the parties have not reached an agreement, they undertake to submit the dispute to mediation as provided for in Article 18 below.
If no agreement could be reached under the aegis of the mediator, Inner Design will be free to introduce the procedure as provided for in paragraph 4 of Article 5.74 of the new Civil Code.
During the renegotiations, the parties undertake to continue to fulfill their obligations.
Article 16 - FORCE MAJEURE
Events beyond the control of the parties that they could not reasonably have foreseen and that they could not reasonably avoid or overcome to the extent that their occurrence makes the execution of the obligations totally impossible are considered as cases of force majeure or fortuitous cases.
Are notably assimilated to cases of force majeure or fortuitous cases discharging the company Inner Design from its obligations within the initially planned deadlines: strikes of the entirety or a part of the staff of the company Inner Design or of its usual carriers, fire, flood, war, production stops due to fortuitous breakdowns, impossibility of being supplied in raw material, epidemics, thaw barriers, roadblocks, strike or supply disruption in water, gas or electricity or supply disruption for a cause not attributable to the supplier as well as any other cause of supply disruption that would not be attributable to other suppliers.
In such circumstances, the company Inner Design will inform the Client by writing, notably by email, within 24 hours of the date of occurrence of the events, the contract binding the company Inner Design and the Client being then suspended by operation of law without compensation from the date of occurrence of the event.
If the event were to last more than thirty (30) days from the date of its occurrence, the contract concluded by the company Inner Design and the Client may be terminated by the most diligent party without either party being able to claim the award of damages and interests.
This termination will take effect on the date of first presentation of the registered letter with acknowledgment of receipt denouncing the said contract.
ARTICLE 17 – INTELLECTUAL PROPERTY
All images, photographs, illustrations, and designs, as well as texts and comments reproduced on the site www.inner-design.com are protected by copyright law, trademark law, and the right to the image, worldwide.
These contents disseminated on the site www.inner-design.com are the full and entire property of the company Inner Design. As such, only the use for private use and under respect for the provisions of the intellectual property code is authorized.
Any other use constitutes infringement and is punishable under intellectual property law.
The total or partial reproduction of the site www.inner-design.com is strictly prohibited.
Patented Design
The Shanti relaxation chair is protected by intellectual property laws, specifically as a patented design. All rights, including but not limited to manufacturing, distribution, and sale, are reserved by Inner Design SRL. Unauthorized reproduction, reverse engineering, or any form of use of the patented design without the explicit written consent of Inner Design SRL is strictly prohibited and may result in legal action.
Article 18 – APPLICABLE LAW AND JURISDICTIONAL ATTRIBUTION
Any question, problem, or dispute relating to the validity, interpretation, execution, enforceability, or termination of this Contract shall be governed by and interpreted in accordance with Belgian law.
Any dispute relating to the interpretation, execution, or termination of this contract shall be under the exclusive jurisdiction of the commercial courts of the judicial district of Brussels.
The parties expressly agree to submit any dispute to mediation beforehand; the parties agree accordingly that any judicial action may be brought but that it will only be pursued to the extent:
That the mediation proposal emanating from one party is not accepted by the other within a week of its issuance;
And that in such a case, the parties have not attended at least one meeting under the aegis of a mediator accredited by the Federal Mediation Commission of BELGIUM.